Hospitality Trends in Digital Age
Hospitality is defined in Wikipedia as “the practice of welcoming and appreciating guests at a public or private facility.” In today’s business world, hospitality is the first and often the most important factor in deciding whether a customer will buy a product or hire a service from a business. Hospitality, therefore, is not just a nice attitude, but a genuine concern for other people’s happiness. The success of any business or organization depends upon the attitude of its staff, and this explains why even the most business-oriented hotels and restaurants have a high rate of customer satisfaction.
Hospitality is no longer confined to the world of business, however. Hospitality has become an essential component of good customer service in all areas of life, and especially in the online environment. If you want to know what Hospitality means in this digital age, you only need to look at how Hospitality has affected the way people interact on Facebook. Hospitality means that a person is willing to go out of their way to make sure that the other person, who has chosen to friend that person on Facebook, is happy.
What makes Hospitality so appealing to modern customers is its flexibility. Hospitality means being flexible; flexible in the sense that you can create it to be very specific, depending on your specific needs. For instance, if you are in the food industry, Hospitality may mean providing a very specific kind of food that might not be available to everyone. This ensures that people who don’t like that type of food will be able to find the food that they like. This is very different from the more impersonal forms of Hospitality, such as giving a tip. When someone gives you a tip, Hospitality requires that you take them at their word, which means that it requires a lot of trust from the person whom you are giving the tip.